Returns & Exchanges

At MWC Watches, we stand by the craftsmanship of our timepieces and offer a 30-day return window for items in original, unworn condition. If you are not completely satisfied with your purchase, we provide a streamlined process for full refunds or exchanges.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the watch in its original presentation box, ensuring all protective films, tags, and warranty manuals are included.

3

Ship to Service Center

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the watch's condition, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing