Frequently Asked Questions
Everything you need to know about your MWC timepieces.
What kind of warranty comes with an MWC watch?
Every MWC watch comes with a comprehensive 24-month warranty that covers manufacturing defects and internal movement issues from the date of purchase.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and local customs processing.
Are MWC watches water-resistant?
Yes, most of our models are water-resistant. The specific depth rating (e.g., 50m, 100m, or 300m) is engraved on the case back of each individual timepiece; please refer to your manual before swimming.
What is your return policy?
We offer a 30-day return window for all unworn watches in their original packaging. Please ensure the protective films are still intact to qualify for a full refund.
Do you offer battery replacement or servicing?
We provide full servicing and battery replacement at our dedicated service center. We recommend a professional service every 3-5 years to maintain your watch's precision and seals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select 'Buy Now, Pay Later' options at checkout.